How long do I have to place a return?
If you are not completely satisfied with your purchase, you may return your purchase within 30 days of the delivery date. Returns must be initiated with Jala and postmarked within 30 days of delivery date. You can only return items that are eligible for return, that are unworn, unwashed, undamaged, and that have the original tags attached.
Restocking Fee
A restocking fee will be applied and deducted from your refund or credit. The restock fees are as follows:
$8 for 1-2 items
$10 for 3-5 items
$12 for 6 or more items
Once Jala receives the return, validates the return was initiated and postmarked within 30 days of the delivery date, and verifies the condition of the item(s), a refund will be given subject to the restocking fees outlined above. All orders are non returnable for any reason after 30 days. Sales and discounts cannot be applied on prior purchases.
Final Sale Non returnable Items
All sale items, which are identified by a price ending in $.99 and all online warehouse sale items, are "Final Sale," and are non-returnable and ineligible for refund or exchange.
Shipping returns
We will provide a pre-paid shipping label for the return of all eligible items on eligible orders. Orders placed through Facebook and Instagram are ineligible for pre-paid return shipping. You would be responsible for arranging and paying for the return shipping on these orders. All returns must be postmarked within 30 days from the delivery date of your order. You may choose to return with your own shipping label but we advise using a trackable method. We are not responsible for items lost in transit. We do not currently offer return labels for international customers. We are unable to refund original shipping charges.
How do I make an exchange?
If you'd like to make an exchange, simply return the item and place a new order for the item you would like in exchange.
Return Instructions:
1. To initiate your return, log into your account and locate your order number and email address on your account. *If you are viewing your packing slip use the "Ref. Number".
2. Click the link at the bottom of this page and enter your order number and email address.
4. Select the item(s) you would like to return, indicate the reason, and submit.
5. Package the goods you're returning in the original box or appropriately-sized packaging and attach the shipping label.
6. Drop your package off at your local post office within 30 days of your order's original delivery date. Please keep your tracking number so we can follow up with the carrier if it goes missing.
7. Look out for an email from us to confirm the item has been received in the form of a Refund Notification.
*The shipping label we provide only works if you are shipping within the US.
